Shipping and Exchanges
Attention beach bums and ocean lovers! We're currently sipping on Mai Tais and catching some rays, but don't worry, we'll be back in the office on February 10th to ship out all your sustainable swimwear orders. So go ahead, make your purchase now and we'll make sure to get it to you before your next beach day. Trust us, the wait will be worth it. #SlowFashionSwimLife
We deliver worldwide with free carbon neutral shipping on Australian orders over $150AUD.
Australian Orders under $150 will be charged $10.00AUD.
International Orders will be charged $20.00AUD for Standard or $45.00AUD for DHL Express.
We ship our swimwear from Raw Salt HQ in Coffs Harbour, Australia. Our domestic shipping service utilises the carbon neutral delivery company Sendle, who partners with South Pole Group. We may also use Australia Post, depending on your location, who is now also a carbon neutral delivery service.
Internationally, we ship with Australia Post, Aramex, DHL eCommerce and DHL Express (when shipping with DHL Express, we use their GoGreen Service). When a service isn't carbon neutral, we offset the carbon ourselves to ensure we minimise the environmental impacts.
All orders placed will be dispatched within 2 working days. You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched. All our prices are in Australian Dollar (AUD).
Estimated Delivery Times
Australia | 3-7 workings days
USA, Asia, New Zealand | 10-15 working days
North America, Western Europe, the Pacific | 15-20 working days
Rest of the world | up to 30 working days
International orders may be subject to customs charges and clearance procedures that can cause delays beyond estimated timelines above. Raw Salt is not responsible for any customs duties, foreign taxes or other fees which may apply.
Email firstname.lastname@example.org if your order is taking longer than expected or you are having any more questions.
We accept exchanges - but we ask you to consider your purchase.
We do our best to make considered decisions as a business and we encourage you to do the same. We don't support or encourage impulse purchasing because the process of exchange carries an environmental impact.
To be eligible for en exchange, item(s) you need to contact us within 14 days of your purchase date.
Please try your pieces on over underwear before removing tags and sanitary strips. If for some reason you need to exchange style or sizes, your items must be returned to Raw Salt within 14 days of your purchase date. We do not accept products that have been worn, altered or washed. All swimwear returned must be in new and unused condition with sanitary strips in place. Exchange items must be in the original packaging with all tags attached.
Please do contact us before returning any items on email@example.com or reach out if you have any questions.
We are proud to partner with Trace to offset our minimal unavoidable carbon footprint. We are committed leave a positive trace and we fund climate positive projects and plant trees around the world.
This year we have offset 3 tonnes of CO2 by funding certified climate projects. You can find out more about the projects we support here.