Shipping and exchanges

Shipping

Free Worldwide Carbon Neutral Shipping for orders over $100AUD.

Australian Orders under $100 will be charged $9.00AUD and International Orders will be charged $18.00AUD for shipping.

We ship our swimwear from Raw Salt HQ in Coffs Harbour, Australia. Our domestic shipping service utilises the carbon neutral delivery company Sendle, who partners with South Pole Group. We may also use Australia Post, depending on your location, who is now also a carbon neutral delivery service.

Internationally, we ship with Australia Post, Aramex, DHL eCommerce and DHL Express (when shipping with DHL Express, we use their GoGreen Service). When a service isn't carbon neutral, we offset the carbon ourselves to ensure we minimise the environmental impacts.

All orders placed will be dispatched within 2 working days. You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched. All our prices are in Australian Dollar (AUD).

Estimated Delivery Times

(COVID delivery times maybe an additional 3-5 days for Australian orders and up to an extra 28 days for International orders) 

Australia | 2-6 workings days

USA, New Zealand | 6-8 working days

North America, Western Europe, Asia and the Pacific | 6-13 working days

Rest of the world | 10-15 working days

International orders may be subject to customs charges and clearance procedures that can cause delays beyond estimated timelines above. Raw Salt is not responsible for any customs duties, foreign taxes or other fees which may apply.

Email hello@rawxsalt.com if your order is taking longer than expected or you are having any more questions.

Exchanges

We understand that purchasing swimwear online can be hard, so we want to try and make it as easy as possible for you. We suggest using our size guide for the perfect fit. Please do try your pieces on over underwear before removing tags and sanitary strips.

If for some reason you need to exchange sizes, your items must be returned to Raw Salt within 14 days of your purchase date. We do not accept products that have been worn, altered or washed. All swimwear returned must be in new and unused condition with sanitary strips in place. Exchange items must be in the original packaging with tags attached.

Please do contact us before returning any items on hello@rawxsalt.com or reach out if you have any questions.

Climate Positive

We are proud to announce that we have partnered with trace to offset our carbon footprint. We are leaving a #positivetrace by funding climate positive projects and planting trees around the world.

This year we have offset 2.3 tonnes of CO2 by funding certified climate projects. You can find out more about these projects here.